4.1.2 Identify the problem. ENGAGE IN QUALITY IMPROVEMENT ASSESSMENT CRITERIA: Process improvement procedures participated in relative to workplace assignment Work carried out in accordance with process improvement procedures Performance of operation or quality of product of service to ensure customer satisfaction monitored CONTENTS: Relevant production processes, materials and products Safety and environmental aspects of production processes Critical thinking Quality improvement processes CONDITIONS: Students/trainees must be provided with the following: Organization work procedures Manufacturer�s instruction manual Customer requirements Other forms METHODOLOGIES: Lecture-demonstration Self-paced instruction Group discussion ASSESSMENT METHODS: Hands-on Direct observation Practical demonstration UNIT OF COMPETENCY : Perform COMPUTER OPERATIONS MODULE TITLE : PERFORMING COMPUTER OPERATIONS MODULE DESCRIPTOR : This module covers the knowledge, skills, attitudes and values needed to perform computer operations which include inputting, accessing, producing, and transferring data using the appropriate hardware and software. CONTENTS: Using appropriate instruments tools to avoid damage. NC II Passers. INPUT DATA INTO COMPUTER ASSESSMENT CRITERIA: Data entered into the computer using appropriate program/application in accordance with company procedure Accuracy of information checked and information saved in accordance with standard operating procedures Inputted data stored in storage media according to requirements Work performed within ergonomic guidelines CONTENTS: Relevant types of software Communication skills to identify lines of communication, request advice, follow instructions and receive feedback Storage devices and basic categories of memory Basic ergonomics of keyboard and computer user CONDITIONS: Students/trainees must be provided with the following: Equipment: � 1 unit of computer � Voltage regulator/ UPS Learning materials: � Learning manuals � Work Instruction � Hand-outs Supplies/ materials: � Operating system � Application program METHODOLOGIES: Lecture-demonstration Self-paced instruction Group discussion ASSESSMENT METHODS: Hands-on Direct observation Practical demonstration LO3. Mechanics Servicing … PLAN NEGOTIATIONS ASSESSMENT CRITERIA: Information on preparing for negotiation is identified and included in the plan Information on creating non verbal environments for positive negotiating is identified and included in the plan Information on active listening is identified and included in the plan Information on different questioning techniques is identified and included in the plan Information is checked to ensure it is correct and up-to- date CONTENTS: Codes of practice and guidelines for the organization Organizations policy and procedures for negotiations Decision making and conflict resolution strategies procedures Problem solving strategies on how to deal with unexpected questions and attitudes during negotiation Interpersonal skills to develop rapport with other parties Observation skills Negotiation skills CONDITIONS: The students/ trainees must be provided with the following: Room with facilities necessary for the negotiation process Human resources (negotiators) Learning materials - team building manual - catalogues - brochures Simulated team METHODOLOGIES: Traditional/ lecture Demonstration Case studies ASSESSMENT METHODS: Direct observation Interview LO2. Evaluate commissioning activity LO1. EVALUATE COMMISSIONING ACTIVITY ASSESSMENT CRITERIA: Commissioned systems are verified according to established procedures. Evaluate work activity according to the procedures LO1. DEVELOP TRAINING PLAN IN ACCORDANCE TO WORKPLACE REQUIREMENT ASSESSMENT CRITERIA: Required tools, materials and equipment are prepared in the worksite. MODULE TITLE:COMMISSIONING CONSUMER ELECTRONIC PRODUCTS AND SYSTEMS. LO1. Plan and prepare for termination/connection of electrical wiring/electronics circuits LO2. Constructive contributions are made to workplace discussion on such issues as production, quality and safety. ACCESS INFORMATION USING COMPUTER ASSESSMENT CRITERIA: Correct program/application selected based on job requirements Program/Application containing the information required accessed according to company procedures Desktop icons correctly selected, opened and closed for navigation purposes Keyboard techniques carried out in line with OHS requirements for safe use of keyboards CONTENTS: Relevant types of software Business application System software Basic ergonomics of keyboard and computer user CONDITIONS: Students/trainees must be provided with the following: Equipment: � 1 unit of computer � Voltage regulator / UPS Learning materials: � Learning manuals � Work Instruction � Hand-outs Supplies/ materials: � Operating system � Application program � Disks METHODOLOGIES: Lecture-demonstration Self-paced instruction Group discussion ASSESSMENT METHODS: Hands-on Direct observation Practical demonstration LO4. Fundamental causes are explained. NOMINAL DURATION : 8 hours SUMMARY OF LEARNING OUTCOMES: Upon completion of this module, the trainee/student must be able to: LO1. Accurate measurements obtained for job. Input data into computer LO3. LO2. MODULES OF INSTRUCTION BASIC COMPETENCIES CONSUMER ELECTRONICS SERVICING NC III BASIC COMPETENCY : COMMUNICATIONS UNIT OF COMPETENCY : LEAD WORKPLACE COMMUNICATION MODULE TITLE : LEADING WORKPLACE COMMUNICATION MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes required to prepare different reports required in the workplace. Set performance expectation for team members. Electrical wiring/electronic, circuits correctly prepared for connecting/termination in accordance with instructions and worksite procedures. Assign responsibilities among members. Lead small team 2.1 Leading small team 2.1.1 Provide team leadership. Welcome to Consumer Electronic Service TV, Audio, Computer, & Electronics Repair in the Raleigh NC Area For over 20 years, Consumer Electronic Service (CES) has provided expert repair services for a wide range of electronics, including TVs, audio and stereo systems, computers, game systems, and many others. Requirements to apply as a Course Trainee: 1. . Communication follow-up is provided on all issues affecting the team. Communicate information about workplace processes. CONTENTS: Method/techniques of discussion How to lead discussion How to solicit response CONDITIONS: The students/trainees must be provided with the following: Simulated workplace environment Communication tools Variety of information�s METHODOLOGIES: Discussion Role play Brainstorming ASSESSMENT METHODS: Direct observation Interview LO3. See reviews, photos, directions, phone numbers and more for Consumer Electronic Service locations in Cary, NC. Questions are used to gain extra information. Faulty materials related to work are identified and isolated Faults and any identified causes recorded and or reported to the supervisor concerned in accordance with workplace procedures Faulty materials are replaced in accordance with workplace procedures CONTENTS: Reading skills required to interpret work instruction Workplace standards and specifications Procedures in obtaining and carrying out work instructions Quality checking procedures Fault identification and reporting Safety and environmental aspects of production process Carry out work in accordance with policies and procedures CONDITIONS: Students/trainees must be provided with the following: Work instructions Manuals (operation manual of the company/ manufacturer�s Instruction/ service manual) Company/ workplace standards and specifications METHODOLOGIES: Lecture-demonstration Self-paced instruction Group discussion ASSESSMENT METHODS: Hands-on Direct observation Practical demonstration LO2. Service NC II. The institution cater students from Tagum City and the province of Davao del Norte. Prepare hand tools LO3. 2.1.4 Supervise team performance.4 hours 3. & Technical Institute, Inc. Maintain hand tools LO1. Interpret technical drawings LO3. DETERMINE THE POSSIBLE CAUSE/S OF THE PROBLEM ASSESSMENT CRITERIA: Possible causes of problems are identified based on experience & the use of problem solving tools/analytical techniques. Reading skills required to interpret work instruction Communication skills CONDITIONS: Students/trainees must be provided with the following: Materials � Cables � Soldering lead � Wires Tools and equipment � Pliers � Cutters � Screw drivers � Soldering gun � Multi-tester Personal protective equipment METHODOLOGIES: Lecture-demonstration Self-paced instruction Group discussion ASSESSMENT METHODS: Hands-on Direct observation Practical demonstration LO3. MAINTAIN / ENHANCE RELEVANT TECHNOLOGY ASSESSMENT CRITERIA: Maintenance of technology is applied in accordance with the industry standard operating procedure, manufacturer�s operating guidelines and occupational health and safety procedure Updating of technology is maintained through continuing education or training in accordance with job requirement. Dialog is initiated with appropriate personnel. Interpret work instructions according to prescribed standards, phone numbers and more for consumer Service. Industry and occupational needs consumer electronics servicing nc iii the industry or community consultations course STRUCTURE: BASIC COMPETENCIES ( hours...: Upon completion of this module, the trainee/student must be able to:.. Upon completion consumer electronics servicing nc iii this module, the trainees/students should be used as for. Computer Set up Computer Set up Computer Set up Computer repair Computer Configure Networks ; Isabela State University ; 101! 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